Noticeboard


A MESSAGE TO ALL OF OUR PATIENTS FROM NURSE ANNE MARTYN


After 28 years at Cheddar Medical Centre I am finally hanging up my uniform. Over this time i have seen many changes which we have all had to adapt too, both staff and patients.


I would just like to say to you all, THANK YOU FOR ALLOWING ME TO TREAT AND CARE FOR YOU, IT HAS BEEN BOTH A PLEASURE AND A PRIVILEGE.


Look after yourselves and each each other and be kind to all. 


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WE'D LIKE TO TAKE THIS OPPORTUNITY TO LET OUR PATIENTS KNOW THAT WE ARE NOW UNDER SIGNIFICANT PRESSURE WITH BOTH CLINICAL AND NON-CLINICAL MEMBERS OF OUR TEAM AWAY FROM WORK FOLLOWING POSITIVE COVID INFECTIONS.



WHILST THE GENERAL PUBLIC NO LONGER NEED TO ISOLATE, PEOPLE WORKING WITHIN THE HEALTH SECTOR DO STILL NEED TO ISOLATE FOR AT LEAST 6 DAYS FOLLOWING DIAGNOSIS.



AS I HOPE YOU CAN UNDERSTAND, THIS IS HAVING SIGNIFICANT IMPACT ON OUR ABILITY TO PROVIDE OUR NORMAL SERVICE AND ACCESSIBILITY. PLEASE BEAR WITH US.



THANK YOU


nurseRights & Responsibilities

You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.

In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the advice given.

You must accept that we require 72 hrs notice to process a prescription request and that a 'normal routine appointment' is likely to be offered within a week of your request. 

You must also accept that our 'emergency' appointments relate to medical urgency, not personal urgency. Please remember this when making appointments with our reception team.

Finally, you must understand that our reception team will ask for explicit information when dealing with a request for a visit or telephone conversation with our GPs. They are part of our team here and are subject to confidentiality agreements. Our GPs demand this information to enable us to safely manage patient risks therefore do not be surprised when this happens.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. We accept this and will process this request as quickly as possible.

Zero Tolerance

The practice has the right to remove any patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.

Patients who are aggressive, verbally abusive, violent or threaten violence towards GPs or their staff will be reported to the police and will no longer be able to use the services at this practice.

 
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