Repeat Prescriptions

When requesting a repeat prescription please allow at least 48 hours before visting your collection pont.

The table below outlines the timescales we will deliver to you:

Please remember that any prescriptions posted through the door when the surgery is closed will not be processed until the next working day and you should allow additional time to collect your prescription e.g. Prescriptions left over the weekend will not be ready for collection until the Wednesday afternoon.

We can only process requests for repeat prescriptions - if you require a new medication you will need to book an appointment or speak to one of our doctors on the telephone.

There are a number of ways in which you can place your repeat prescription requests. They are:

• Online Request via Patient Access (Simple registration form to be completed at the outset).  Patient Access Information Leaflet.
• Drop in a Request - ideally using the previous prescription slip and leave in our box in the reception area (this is emptied several times a day).
• Via Pharmacy services - Pharmacies can order your repeat prescription on your behalf (simple registration form to be completed at the outset) and they may even deliver the medication to you!

Paper prescriptions can be sent to the Chemists in Cheddar or Axbridge and will be ready for collection within 72 hours, or posted to Wedmore or Winscombe chemist, in which case please allow for postage time.

EPS Pharmacy Nomination.pdf

We can also post your prescription to your home but please enclose a stamped addressed envelope with your request.

When you collect your prescription from your pharmacy you must check that you have received the correct medication before you pay for your prescription. 

Electronic Prescription Service & Pharmacy Nominations

Our practice is collaborating with NHS Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.

For more information about this service and how it might affect you please download and read the patient information leaflet below.  You can then complete and return the the nomination form so that we can update your records accordingly.

EPS2 Patient Info.pdf
EPS Pharmacy Nomination.pdf

Changes to Prescription Requests

Our telephone request line closed on Friday 16th January 2015 at 12pm, we are no longer able to accept prescription requests over the telephone.

From 1st September 2019 we will only accept Urgent Prescription Requests for medicines which are classed as "emergency items". These include:

• GTN Spray (for angina)
• Insulin
• Inhaled Medications (for chronic respiratory conditions such as Asthma or COPD)
• Anticonvulsants (also known as anti-seizure drugs)
• Anticoagulants (to prevent the clotting of blood)
• Drugs for palliative care patients (e.g. cancer, end of life, congestive heart failure, Kidney Failure, Alzheimer's, Parkinson's Amyotrophic Lateral Sclerosis (ALS) etc.)

If you submit a request for a non-emergency item this will be processed within the normal 48 hour timeframe as seen above.  

Also from 1st September 2019: Patients requesting prescriptions for Controlled Drugs because their previous prescription has been lost or stolen will be required to report the loss to the police and supply the surgery with a valid Crime Reference Number before being issued with a replacement prescription.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

If you have forgotten your routine medication or if you will run out before you return home, please contact your own GP and ask them to telephone one of our local Pharmacies. Their contact details are contained on the next tab.

The pharmacy will ask your own GP practice to fax a repeat prescription to them and send the paper copy in the post.

Please ensure you give your GP practice full details of the local Chemist you wish them to fax the prescription to.

The chemist may be unable to accept a faxed copy of the prescription in some circumstances, due to the serious nature of certain medication. In these circumstances, it will be necessary for you to register as a Temporary Resident with a local GP so that you can obtain a prescription. The prescription will be ready 48 hours later unless it is classed as urgent, in which case it will be ready after 5pm the same day.

Please note that it is our policy to supply a MAXIMUM of seven days medication only, for all Temporary Residents. This will enable you to have sufficient time to obtain a prescription from your own GP.

In order to provide this service the GP will need full details of your forgotten medication including name, strength and dosage. If you are unsure about any of these details, please phone your own doctor to obtain the information before contacting a surgery to register with them.

For details of how to register as a Temporary Resident please talk to our reception team.

LOCAL CHEMISTS

AXBRIDGE
The Medieval House
The Square
Axbridge
Somerset, BS26 2AR
Telephone:01934 733230

LLOYDS CHEDDAR
Church Street
Cheddar
Somerset, BS27 3RA
Telephone: 01934 742208

LLOYDS WEDMORE
1 Church Street
Wedmore
Somerset, BS28 4AB
Telephone:01934 712266

TOUTS
Budgens Cheddar
Roynon Way
Cheddar
Somerset, BS27 3RB
Telephone: 01934 743991

WINSCOMBE
Boots Pharmacy
33 Woodborough Road
Winscombe
BS25 1AG
Telephone:01934843168